Associate Director of Guest Services

Organization
Cleveland Museum of Natural History

Job Description

The Associate Director of Guest Services will work with other directors to aid in the integration of organization-wide policies and protocols as they relate to Guest Services and the Guest Experience. This position will be responsible for promoting a positive guest experience while enforcing the Museum’s procedures and Code of Conduct. The Associate Director of Guest Services will lead coordination efforts between the Call Center, the Front Desk, which includes both lobbies, and other Museum departments or vendors. This position will also service as liaison to the Museum’s third-party vendors who supply important guest amenities at CMNH: Exploration Café (Zack Bruell Events) and The Museum Store (Event Network).

How to Apply

Please send a cover letter, resume, and three (3) professional references to: Human Resources Cleveland Museum of Natural History 1 Wade Oval Drive, University Circle Cleveland, Ohio 44106 hr@cmnh.org